Education Companies Don't Need More Content, They Need Better Processes

Most education businesses start with great content. Then they grow, and the problems change. Enrollment, support, scheduling and approvals start to dominate the week.

A story from a college

At Ensign College I built a platform to track 16 projects across three owners and a team of more than 15 people. The result was a 40% improvement in project management efficiency, and the internship approval process got 500% more efficient. Better process, not more content, moved the numbers.

Where to look

• Enrollment: how many steps between interest and a paid student?
• Support: which questions repeat every week?
• Delivery: who owns each module, and when is it updated?
• Approvals: how long does anything wait in someone's inbox?

Let automation do the waiting

Forms, reminders, approvals and status updates are the classic candidates. When these run themselves, instructors teach and teams improve the product.

Great education is a product and a process.

It is also why Project Realtor and Project PMP are designed as guided experiences with a clear start, a clear finish and support built in.